Privacy Policy

Elyria Spring & Specialty, Inc.

https://www.elyriaspring.com

INTRODUCTION

ELYRIA SPRING & SPECIALTY, INC. and its affiliates and subsidiaries (“Elyria”) respects the privacy of the users of its website and is committed to protecting such privacy through compliance with this privacy policy.

This privacy policy (the “Privacy Policy”) describes the type of information Elyria may collect from users of www.elyriaspring.com (the “Website”), or that may be provided when the Website is visited, and Elyria’s practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Policy also describes the type of information that may be collected within the ordinary course of doing business with Elyria.

The Privacy Policy applies to: information that is collected on the Website, on all customer information forms, order entry forms, and invoices; in e-mail, text and other means; through mobile and desktop applications downloaded from or in conjunction with the Website, which provide dedicated non-browser-based interaction with the Website; and interactions with any advertisements and applications on third-party websites and services, if those applications or advertisements include links to the Privacy Policy.

The Privacy Policy does not apply to information collected by Elyria through any other means including on any other website operated by any third party; or information collected by any third party, including through any application or content (including advertising) that may link to, or be accessible from, the Website.

This Privacy Policy should be read carefully to understand Elyria’s policies and practices regarding collected information and how it is treated. Use of the Website constitutes agreement with these policies and practices and accessing or using this Website, constitutes agreement to the Privacy Policy. The Privacy Policy may change from time to time and without notice. Continued use of the Website after changes have been made shall be deemed to be acceptance of any and all changes.

Privacy Protections for Children Under the Age of 13

The Website is not intended for persons younger than thirteen (13) years of age. No person younger than thirteen (13) years of age may provide any information on the Website and Elyria does not authorize nor knowingly collect personal information from persons younger than thirteen (13) years of age. Persons younger than thirteen (13) years of age should not use or provide any information on the Website, or through any of its features; should not register on the Website; should not use any of the interactive or public comment features of the Website; should not provide any information about themselves, including names, addresses, telephone numbers, e-mail addresses, screen names or user names, to any person on or through the Website. If Elyria learns of an instance where the personal information from a person younger than thirteen (13) years of age has been collected or received without verification of parental consent, that information will be deleted. If it is believed that Elyria might have any information from or about a person under thirteen (13) years of age, Elyria should be contacted immediately via telephone at 1-866-784-2003 and the person responsible for customer privacy should be requested, or via e-mail at privacy@elyriasprings.com. .

TYPES OF INFORMATION COLLECTED BY ELYRIA

Elyria collects various information about users of the Website, including:

Personally Identifiable Information: Personally identifiable information is information that can be used to uniquely identify an individual or a company which may include names, mailing addresses, telephone numbers, fax numbers, e-mail addresses, social security numbers, and employer identification numbers. Elyria collects personally identifiable information that is submitted voluntarily.

Non-Personally Identifiable Information: Non-personally identifiable information is information that pertains to an individual or a company but cannot be used to uniquely identify such as IP addresses, the tracking the types of web browsing software used when visiting the Website, dates and times the Website is visited, and the pages that are viewed. Elyria uses non-personal information to help diagnose problems with the server, and to administer the Website. The IP address is also used to gather broad demographic information.

Information Provided to Elyria: The information collected through the Website may include information that is provided when filling in forms on the Website. Information may also be requested and collected when entering contests or Elyria sponsored promotions, and when problems with the Website are reported. Examples of this type of information include names, home, business, or mailing addresses, phone numbers, fax numbers, and employer identification numbers.

Records and copies of correspondence with Elyria:

• Video and voice recordings of service requests, customer complaints, and vehicle diagnostics stored and maintained by Elyria with consent to be used for training, administrative and customer service purposes.
• Responses to surveys completed for research purposes.
• Details of transactions carried out through the Website and of the fulfillment of orders.
• Search queries on the Website.

Elyria does not share customer or visitor information with unaffiliated third parties.

THIRD-PARTY USE OF COOKIES (AND OTHER TRACKING TECHNOLOGIES)

Elyria uses various third-party advertising technology sources to display advertisements to existing and potential customers. In the course of displaying advertisements, a unique third-party cookie may be placed or recognized on browsers. In addition, Elyria may use web beacons to help manage online advertising. These web beacons enable the advertisement server to recognize a browser’s cookie when a browser visits the Website and to learn which advertisements bring users to the Website. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, advertiser networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about users of the Website. The information collected may be associated with personal information or the third parties may collect information, including personal information, about online activities over time and across different websites and other online services. The third parties may use this information to provide interest-based, behavioral advertising or other targeted content. Elyria does not control third parties’ tracking technologies or how they may be used. Any questions about an advertisement or other targeted content should be directed to the the responsible provider.

Elyria’s Website does not respond to internet browser “Do Not Track” signals.

UPDATING OR REMOVING INFORMATION

To update or remove any personally identifiable information, please contact Elyria at privacy@elyriaspring.com. . Once a request has been received, Elyria will use commercially reasonable efforts to change or remove personally identifiable information accordingly. Updating or removing personally identifiable information does not prevent it from being stored in other databases (including those kept for archival purposes) and may be used to compile aggregated or demographic information for third parties in accordance with this Privacy Policy.

TRANSFER OF INFORMATION UPON SALE

Elyria may assign, sell, license or transfer any information provided, including personally identifiable information, to a third party directly involved in an assignment, sale, joint venture or other transfer, or disposition of some or all of the assets of Elyria or its affiliated entities.

DISCLAIMER/ SECURITY

Elyria has implemented measures designed to secure personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information provided is stored on secure servers behind firewalls.

The safety and security of information depends on the user of the Website. When a password is used to access to certain parts of the Website, the user is responsible for keeping the password confidential. It is advised that users not share passwords with anyone and are careful about giving out information in public areas of the Website, like message boards. The information shared in public areas may be viewed by any user of the Website.

The transmission of information via the internet may not be completely secure. Although best efforts have been made to protect personal information, the security of a user’s personal information transmitted to the Website cannot be guaranteed. Any transmission of personal information is at the user’s own risk. Elyria is not responsible for circumvention of any privacy settings or security measures contained on the Website.

UNSUBSCRIBING FROM E-MAIL AND POSTAL MARKETING

From time to time, text messages, e-mails and postal mail with promotional offers may be sent, which can be unsubscribed from by following the unsubscribe link located at the bottom of each promotional correspondence. Best efforts will be made to remove a user’s address within thirty (30) days from receipt of a request for removal. Unsubscribing from postal mail and other communications, can be done by sending an email to privacy@elyriaspring.com When opting out, indicate if it is just for text, emails or U.S. Postal mail.

CHANGES TO OUR PRIVACY POLICY:

Elyria may update the Privacy Policy from time to time and without notice. Users are encouraged to check this page periodically for updates. Elyria may post changes to the Privacy Policy on this page or on the Website home page, with a notice that it has been updated. If material changes are made to how users’ personal information is treated, users may be notified by an e-mail sent to the primary e-mail address specified in the account, or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. Each user is responsible for ensuring that their email address is up to date, active, and deliverable, and for periodically visiting the Website and the Privacy Policy to check for any changes.

CONTACT INFORMATION:

To ask questions or comment about this Privacy Policy and Elyria’s privacy practices, contact:

Elyria Spring & Specialty, Inc.
Attn: Legal Dept. ESS
Email: privacy@elyriaspring.com
Phone: 1-866-784-2003